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These principles will not be found in any other works on the subject.
The book that changed Cutomer SerivceThis book is designed to bring about a lasting change in the personal philosophy of the CSR by addressing in a open and direct manner the real reasons he or she may experience negative feelings toward customers. The book contains drills that will vividly demonstrate to Customer Service Representatives how, by applying the principles in the book, they can positively and effortlessly change their customer service experience. |
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